RETURNS

RETURNS POLICY

You can return any item within 14 days of purchase for a full refund (from the date delivery is received), if the item is unused with the original tags still attached and in the original packaging which must be in the original condition. Gift card or personalised items (custom name patch) may not be returned/refunded or exchanged. After the 14 days from original delivery date, we can no longer accept returns on your item/s.

To start a return, you can contact us at info@paweverfurends.com with order details and your reason for return. If your return is accepted, we will advise further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Pawever Furends will not cover the cost to exchange or return any items, this is at your own expense (unless the reason for return is due to a faulty/damaged product). We will not refund any original shipping costs.

Damages and issues
The Pawever Furends team ask that you inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For a quick resolution please include order number, a description of the damage and photos where possible.

After reviewing your email, a return postage label will be provided by Pawever Furends so you can return the item back.

Please note due to the possibility of our products selling out, we cannot guarantee that we will have the original item/size/colour in stock. If the original item is in stock, we will post you a replacement item. However, if the product is out of stock, we will contact you to discuss whether you would prefer a different item to the same value or a full refund (including original shipping costs).

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalised velcro name tags.

Exchanges
We do not offer exchanges, only returns on products.

We only replace, exchange, or refund items if they are delivered defective or damaged. If you need to exchange it for the same item in a different size, please send us an email at info@paweverfurends.com.au and we will try our best to help you!

This does not include customised labels and items purchased incorrectly due to consumer error.

Once your return is received and inspected, we will send an email to notify you that we have received your returned item(s).

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Warranty/Guarantee:

Pawever Furends put in the utmost time and effort into design and production of our products, made from a selection of high grade materials. This does not guarantee our products are non-breakable. The condition at the time of order fulfilment will be quality checked by us. If you notice an issue with our products, please send through an email to info@paweverfurends.com within 30 days of retrieval.

Our warranty/guarantee does not cover normal wear and tear. Any claims after 30 days may not be valid, as the damage may be considered normal wear and tear.

Please ensure that you inspect all items for wear prior to use.

We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.

MISSING PACKAGES

All orders sent from Pawever Furends are sent via Australia Post as a traceable method, and require a signature on delivery. If no one is at the shipping address when the postman attempts to deliver your order, the postman will leave a card in your post box or somewhere safe indicating which local post office you can collect the package from. You will need to provide identification to collect from the post office.

If a tracking number shows the item(s) were successfully delivered to the shipping address provided during the checkout process. We recommend customers contact their local Australia Post office to inquire where it was delivered.

No replacements or refunds will be issued on items that show as successfully delivered. We will not be liable for incorrect address information provided by customers or missed delivery attempts by couriers.

Please ensure your full address is entered correctly at the checkout prior to completing your order, as customer input errors may result in you not receiving your item(s).

We always recommend checking around your property or with neighbours to ensure your package was not misplaced.

If you believe your package may have been stolen, you may file a report with your local courier and local police.

Harness

Friend bought the first one for Misty liked it so much bought some for Macca. not issues with our babies wanting to wear them

Thank you Hazel, for taking the time to share your review! Misty and Macca look like the coolest kids on the block :)

These harness and leads are perfect for my dogs and arrived so quick. Will definitely order again.

This pawfect bundle is nothing short of exceptional! From the moment I laid eyes on it and touched it. I could tell it was designed with both style and functionality in mind and overall, well thought after as well inclusive of a torch to charge the glow in the dark name tags.

The harness is built to last, providing ultimate comfort and security for our four-legged buddies. It's clear that every detail has been crafted with precision.

My dogs Chappie and Coco love it!
For size reference, XS is for a Female Frenchie (7kg) and S for male frenchie (15.5kg)

I've had previous harnesses before and these harness' are easily breathable and don't hold their lingering dog smells for very long after a long walk or excessive running.

Fantastic product. Large fits my choc lab perfectly and adore the personalised name plates, thank you

Obsessed is an understatement! Stitch is usually an all black girlie but decided to try the purple harness and it pops so nicely on her coat!! She's a German shepherd Rottweiler and usually harnesses are too small, but the pawever furends harness is completely adjustable and fits so comfortably on her! Love and would recommend to all dog moms & dads

Mooshu has never had a harness this comfortable! Upon ordering we were so afraid the harness might not fit her and allllll her fur comfortably, but it's adjustable to her perfect fit. In saying that, it's still incredibly secure as Mooshu pulls with all her strength on walks and we haven't had any problems. Putting the harness on has also never been easier, it'slocked in with just one click. We got the glow in the dark name tag which has been handy for nights we go fishing.

Breed: Chow Chow
Size Purchased: Medium

Very easy to order and quick delivery and fit beautifully will be ordering some more and will upload photos when I get one for each of my dogs

I was very happy with the service and quick delivery. The Harness is a very light and a good fitting item

This harness is terrific, well made, local, lightweight, comfortable and so easy to put on and off. Nessie loves it!

Good

Switched from a collar to a harness and it was the best decision ever! Super good quality and has a lot of padding for our curious boy who runs towards everything at full speed

It is a well-made item - I purchased the XXS size as my dog weighs only 3Kg. I feel that the harness is still too big for my dog even though it is the smallest size available. Both adjsutments are at the smallest available and while the chest size is just enough, the neck band is probably still too big. The neck band also does not appear to as flexible as I believe that it perhaps should be.

I got the XXS harness thinking it would fit my girl. No such luck. She still has a long way to go before she grows into it. In the meantime she will have to stay in her guinea pig harness.

I wanted to spoil my old boy max with something nice. I love the green colour, it's lovely that he can now get acknowledged by his name on walks. He's a senior dog but needs love and attention too :)
Harness is soft and gentle for his sensitive skin

I was very pleased with the service i received and the harness I got fits perfectly

A product that delivers what it says. Easy to put on. No problem in movement and l have control. What more can you want? l got the night glow in the dark names and harness has reflect tape on it for those lovely evening walks.

No more boring personalised fonts! I love how stylish this harness looks on my dog but it is also well functioning and fit for purpose. My favourite harness to date. The extra padding all around means my dog can pull without being hurt from his harness

My dog is a large strong Labrador puppy. I struggled to walk him but this shock absorbing lead has really put us both at ease! Less pressure and stress on my shoulders, and less reactive pulling from Chai. Great investment :)

This harness and lead set comes with all the features you need! The harness is so quick to take on and off I don't have to battle my big dog anymore putting on complicated harnesses. The shock absorbing lead causes less stress on Chai when he becomes reactive during walks. Very happy customer!

The qualify of the harness and leash is top notch. The awesome glow in the dark personalised name tag is a must!!! I loved it so much that... I had to get them for my friend's doggies for Christmas.

Absolutely love this harness, great quality, super easy to put on and feels secure, it's lightweight which really suits my little miniature pinscher Molly. Gorgeous range of colours, love the glow in the dark name tags and reflective stitching. Highly recommend!

We love the quick 2 second clip on and off harness feature as our dog does not stay still for long. So easy to use and she gets compliments all the time for it!

Bear loves going for a walk with his new leash, very strong and sturdy!

Wonderful harness that fits so nicely on my little senior gal Domina. Much easier to put on compared to my older one. Bonus points for style

We were given this harness and the quality is so good! Love the handle and the patches are also awesome quality, I like how the front of it sits higher up, as it restricts movement less than one that sits directly on their chest. Great quality and colours are so vibrant.

RETURNS

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